Refunds, Returns and Exchanges

• If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service.
• You must come in to have your nails fixed within 7 days after your initial service.
• We will not offer any refund or credit note because you have simply changed your mind.
• We will redo any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work. As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
• We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused.
• For instance: due to your own lack of care your nails, or the finish to your nails, are damaged (in that they are broken, chipped or start to lift).
• If you have any questions on how to care for your nails please ask the nail technician.

Punctuality

Please contact a salon coordinator if you anticipate being late for your appointment. If you are more than ten minutes late, we cannot guarantee completion of the booked services, but we will make every effort to accommodate you.

Payment Methods

Cash, Visa, MasterCard, Discover and Davie Nails Gift Certificates are acceptable tenders for all services and products. All other forms of payments, including checks will not be accepted.

• Gift Cards cannot be redeemed for cash or used to obtain cash advances.
• Lost or stolen Gift Cards: Treat Gift Cards like cash. They will not be replaced or refunded if lost or stolen.
• Non-cancellable: Gift Cards cannot be canceled.
• Responsibility: You are responsible for the use and safety of your Gift Card.

Complaints / Feedback

• If you have any complaints or feedback, please contact the manager or email us at davienails18@gmail.com.
• For the safety of our clients and for the safety of our employees please do not allow your children to run around the salon.
• Clearly communicate the service you desire. If unsure, speak with the salon manager.
• Inform our staff of any allergies to chemicals or substances before receiving any service.
• Provide feedback during the service to help us meet your needs.
• Notify the staff or salon manager immediately if you have any concerns about the salon, staff, or services.